How can we help?

The fastest way to reach us is email: herim@knitflow.io. It helps if you include your iPhone or iPad model, your iOS version and the Knitflow version.

Syncing between iPhone and iPad

Knitflow keeps your projects in your own iCloud account. Make sure both devices are signed in with the same Apple ID and that iCloud is turned on for Knitflow. Changes can take a few minutes to appear on the other device. If something looks out of date, open Knitflow on both devices while connected to the internet, then write to us if it still doesn’t catch up.

Managing or canceling a subscription

Subscriptions are handled by Apple. Open the Settings app, tap your name, then Subscriptions, and choose Knitflow. You can cancel there at any time; cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Deleting your data

You can delete any project inside the App; deletion is permanent. To ask us to delete anything we hold, such as a waitlist email, write to herim@knitflow.io.

Is there an Android version?

Not yet, but it’s on its way. Join the Android waitlist and we’ll email you once when it launches.

Ideas and feedback

If there’s something you wish Knitflow did, we’d love to hear it.

Legal

Read our Privacy Policy and Terms of Service.